Refund policy
Damages and issues
Please inspect your order upon reception and contact the carrier immediately if the item is defective, damaged. If you receive the wrong item then please contact us at minosbook@gmail.com so we can make it right at, shipping fees will not be charged for such cases.
Include your order number and photographs showing the item and packaging. Please retain the item and packaging until we provide instructions.
We will cover reasonable return costs for incorrectly supplied goods.
Any VAT/Customs/Duties or such fee's are a responsibility of the purchaser.
Exceptions / non-returnable items
Except where applicable law requires otherwise, purchases delivered outside the European Union are final and are not eligible for change-of-mind returns.
This restriction does not apply to items that are defective, damaged, incorrectly supplied or otherwise covered by mandatory consumer-protection law.
European Union right of withdrawal
If you are a consumer and your order is delivered to an address in the European Union, you generally have the right to withdraw from your purchase without giving a reason.
For goods, the withdrawal period expires 14 calendar days after the day on which you, or a person designated by you other than the carrier, receives the goods. If one order is delivered in multiple shipments, the period begins when the final item is received.
You may exercise your withdrawal right before delivery or during the applicable 14-day withdrawal period
Or you can do so with the chat box in the lower right of the site
Returning goods following an EU withdrawal
After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 calendar days after the date on which you notified us.
Unless we agree to pay the return costs, you are responsible for the direct cost of returning the goods. We are responsible for return costs when goods are defective, damaged or incorrectly supplied.
You may inspect and handle goods only to the extent reasonably necessary to establish their nature, characteristics and functioning. We may make a deduction from the refund for an actual loss in value caused by handling beyond what was reasonably necessary.
Original packaging and tags should be included when reasonably possible, but their absence does not automatically eliminate your statutory withdrawal right.
No restocking fee applies when an eligible EU consumer exercises the statutory right of withdrawal.
EU withdrawal refunds
When you validly withdraw from an eligible purchase, we will refund payments received from you, including the cost of our least expensive standard delivery option.
Additional delivery costs resulting from your selection of expedited, premium or another more expensive delivery method are not refundable beyond the cost of our least expensive standard delivery option.
The refund will be issued without undue delay and no later than 14 calendar days after the date on which we are informed of your decision to withdraw.
For returned goods, we may withhold the refund until:
- we receive the returned goods; or
- you provide evidence that the goods have been sent back,
whichever occurs first.
Refunds will be issued using the original payment method unless you expressly agree to another method. You will not be charged a refund-processing or restocking fee.
Your bank or payment provider may require additional processing time after we issue the refund.
Exceptions to the EU right of withdrawal
The statutory withdrawal right may not apply to certain categories of goods and services, including, where legally applicable:
- goods made to the consumer’s specifications or clearly personalized;
- goods that are liable to deteriorate or expire rapidly;
- sealed goods that are unsuitable for return for health-protection or hygiene reasons after being unsealed;
- sealed audio recordings, video recordings or computer software after being unsealed;
- digital content supplied without a physical medium after performance has begun with the consumer’s prior express consent and acknowledgment that the withdrawal right will be lost; and
- services that have been fully performed after the consumer expressly requested immediate performance and acknowledged the loss of the withdrawal right.
An exception applies only when permitted by applicable law and when the required information was provided before purchase.
Products subject to hazardous-material or restricted-shipping requirements may require special return arrangements. Contact us before attempting to return such a product. Shipping restrictions do not automatically eliminate statutory consumer rights.
Import VAT, customs duties and other charges
Information concerning import VAT, customs duties, brokerage fees and similar charges is provided in our Shipping Policy and applicable checkout disclosures.